State Farm® Insurance Agent Steve Croy

"We have all our insurance through Steve Croy. He and his office are always polite and professional. They help with any problem you have. I would definitely recommend this Steve Croy. 👍🏻"

"Steve and his staff are always ready and willing to help you navigate insurance changes when it comes to new homes, vehicles, etc. When questions arise they are sure to answer and provide clarity so you can leave the conversation confident in the coverages you have. I know that Steve and his team want what is best for me, my family, and all our insurance needs."

"Great people, super friendly couldn't be happier."

"We’ve been with State Farm- Steve croys office for a long time now and we love that no matter the situation I’m able to give a quick call and the matter is handled quickly and professionally.!"

"Paula was very friendly and helpful in getting the documents I needed. She went above and beyond to meet my needs."

"Working with Steve has been a very good experience. He explains things very well. He has been the best State Farm agent I have had since I started with the company."

"Steve Croy- State Farm Agency has always been good to work with. They answer my questions and give us options. We have been with them for over 50 year's . They have excellent customer service."

"I've been working with Steve Croy's office for the last five years because of the great service and support from each team member. When I call, I'm treated great and get answers. I don't get that most places."

"Paula was able to send me information that I needed in a very timely response."

"Great service."

"Always helpful and pleasant to work with. Have been a customer for 26 years."

"We've been using Steve Croy's State Farm office to insure multiple properties and automobiles in Harrisonville for over ten years. They are always available, friendly, and efficient. Highly recommend!"

"Steve and Hillary were great to deal with! Thanks! (Boat Insurance)"

"I've had Steve as an agent for more than 22 years when I bought my current home. And a State Farm customer for more than 30 years. This review is ONLY for Steve Croy and his staff, NOT for State Farm as a company. I have had my homeowners, 2 vehicles and a couple of other pieces of property insured all this time.

I've been happy with State Farm as a company with very few issues up until COVID. If it wasn't for Steve and his staff, I probably would have left a few years ago when I started seeing premiums skyrocket and State Farm corporate becoming increasingly more difficult to work with and getting claims paid. Most recently State Farm corporate fired or demoted all of their claims adjusters and have set up a fish bowl of "claims reps" so now when you have to talk call corporate about your claim, you may never talk to the same rep twice- so you are at the mercy of the person you speak with accurately recording the notes of your conversation, or even being properly trained. I actually am dealing with that very situation right now where in the span of one afternoon, I spoke to two different claim reps who told me conflicting information about my claim. This is what prompted me to call my agent's office because they have ALWAYS been there to go to bat for me the best they could and explain things that corporate couldn't or wouldn't do. The claims process can be difficult enough without being subjected to poorly trained representatives. It can have a real negative financial impact when that happens.

If you are "lucky" and get assigned a dedicated claim rep, its only because they have already made decisions in a silo without including you in the process, thereby making the entire claim process that much more difficult to resolve. That being said, State Farm corporate uses AI bots that screen all their calls and if you don't answer the AI bot exactly like it wants, the AI bot will simply end the call. There is no hitting "0" to bypass the phone tree like the old days. More and more companies are using AI bots under the guise of cost savings, State Farm seems to be increasing their use of AI at alarming speeds.

Nonetheless, since this time, I have seen a steady trend of increasing premiums across the board and a steady decline of service by State Farm corporate. If something ever happens where State Farm corporate eliminates agents having a local presence for their customers, I will immediately change and my choice will be driven primarily by premium cost because if my 30+ years as a customer doesn't count for anything, then, I can be just a number anywhere else and not have to pay as much.

I am SO thankful for Steve and his staff. They are all great, but I have to give a shout out especially to Hillary Mishou and Rhiannon Fugate.

Hillary is extremely knowledgeable about how to navigate these stressful situations. She and the staff really are helpful and do their best to to go bat for their customers. It didn't used feel like corporate was an adversary but it seems like insurance companies have gotten so large, they don't think they have to worry about customer satisfaction

Rhiannon has also been very helpful with different challenging situations in the past. They all have tough jobs having to deal with the aftermath from decisions made by State Farm corporate and then trying to assist customers of how best to navigate next steps.

Steve and all his staff are awesome and I can tell you in a world where customer service is becoming an ancient artifact, his office does everything to maintain what most people expect when they are purchasing insurance to protect their most precious assets."

"Paula made switching our home and auto insurance a breeze and upfront with policy endorsements etc."

"Fantastic service. Love the staff."

"This office is ALWAYS super helpful and friendly. They never rush to get you off of the phone and always ask follow-up questions to ensure you truly have what you need. Thanks for always being so helpful and friendly!"

"Paula has been great to work with. Very responsive. I have been very pleased with the entire agency."

"Our family has relied on State Farm to help us for many, many years. Steve Croy and his team are the best! They always have time for questions and are quick to respond. They care about our family like we are a part of their family. That means alot to us. We trust them."

"Paula at Steve Croy State Farm is always pleasant, helpful, and knowledgeable. She always greets me by name when I walk in the door, has answers to my questions, and is fast. Thanks Paula!"

"Have known Steve Croy for over 30 years. He is honest, tales the time to find out what you need then comes up with the optionsc to to best fits your needs. His staff is knowledgeable and helpful, always greeted with a smile there. He goes above and beyond in assisting with your needs and in the meantime saving you money,"

"I love the service I received from this organization. They found the best prices for me and are always available to answer questions."

"I have been a client with Steve Croy’s office for 4 years now, and I love all of the staff there. Rhiannon is typically the one to help me and she is very knowledgeable and personable."

"Steve Croy and his team are the best. There is no one else I would trust with my insurance needs!"

"Paula was very helpful & great prices."